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Streamlining Operations in Home Services

Discover Fieldy, Zaigo Infotech’s SaaS app, transforming home service businesses with streamlined operations, enhanced customer experience and substantial efficiency gains.

About The Client

Fieldy, a global leader in field service management, is dedicated to creating holistic experiences for both field forces and customers. Over the years, Fieldy has emerged as the most sought-after field service management software for businesses of every scale.

Project Background

In 2020, amidst the pandemic, businesses faced challenges in managing their field forces and servicing customers as they did before. The founders of Fieldy, coming from a strong entrepreneurial background, identified gaps in field service management and aimed to democratise field force management software across businesses. Their goal was to develop an all-in-one, affordable field service management software that could efficiently manage field forces for home and commercial service enterprises.

Goal

To build an all-in-one affordable field service management software to efficiently manage the field force for home and commercial service enterprises.

Project Timeline

The overall time taken for the development of the project is 18 Months.

Challenges

Numerous field force management software solutions exist in the market. However many gaps persist for businesses managing a field force. These include a lack of real-time data utilization, limited customization options, the inability to integrate with other tools, and, most notably, affordability. The client's mission was to address these gaps and make field force service management accessible to businesses of all sizes.

Solution Delivered

Zaigo partnered with the Disaster Reconstruction Authority to develop a highly secure mobile app and web interface tailored to their assessment needs. This solution integrates seamlessly with existing CRM systems, offers real-time access to assessment forms, and allows efficient scheduling and assignment of assessment tasks. The mobile app, designed with offline capabilities, enhances field operations by enabling data storage, image capture with GPS tagging, and syncs back to the cloud, streamlining the assessment process in disaster-affected areas.

Collaborative Client Approach

Worked closely with the client from strategy to software implementation, understanding their vision and objectives.
Detailed Project Scope Development

Developed a comprehensive project scope, accounting for potential roadblocks and client objectives.
Agile Methodology Adoption

Employed an Agile approach with major delivery milestones and an iterative feedback loop for timely delivery and ongoing improvements.
Design and Development Synergy

Skilled teams collaborated to create a platform combining a user-friendly interface with a robust backend.
Quality Assurance and Seamless Functionality

Quality assurance team ensured smooth operation across all platforms and successful software deployment.
Ongoing Maintenance and Support

Provided continuous maintenance and customer support to ensure glitch-free operation and high performance for users.

Our Work-Flow

At Zaigo Infotech, we prioritize systematic workflow processes to ensure efficiency and deliver quality outcomes to our clients.

Results and Achievements in Field Service Management

Results & Achievements

Fieldy is now an advanced, efficient, and affordable field service management software with a suite of state-of-the-art features unmatched in the industry. Fieldy enables customers to not only streamline operations but also achieve revenue growth and enhance customer experiences.

CRM for seamless customer interactions
Centralized dashboard for managing estimates
Instant access to field force time and distance data
Job booking process automation>
Effective team management>
Mobile app for on-the-go field force management
Quick and easy invoicing>
Simplified scheduling and dispatching
Real-time updates
Online payment processing>
GPS tracking

Technology Stack

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