Zaigo Enhances Field Service with Fieldy
Fieldy, Zaigo Infotech’s SaaS app, is developed to transform the field service businesses with streamlined operations, enhanced customer experience, and substantial efficiency gains.
Project Timeline: 12 months
About The Client
Fieldy is a leading Field Service Management (FSM) software designed to help field managers track and manage their technicians and sales crews in real time. It streamlines operations, enhances efficiency, and automates key business functions such as invoicing, quoting, attendance management, and job tracking. Available as a web and mobile SaaS app, Fieldy can be downloaded on both iOS and Android platforms.
Smart Solutions for Real-Time Field Ops
Field service businesses often struggle with tracking employees, managing workflows, and ensuring seamless communication between field managers, technicians, and customers. Recognizing these challenges, Fieldy was developed as an all-in-one FSM software to address inefficiencies and provide real-time operational visibility.
Building a Smarter Field Service Solution
The client wanted Zaigo Infotech to create a robust, user-friendly, and scalable solution that would simplify field service operations.
Challenges Faced by Field Service Businesses
Despite the availability of multiple FSM software solutions, business owners still faced critical pain points as follows:
Employee Tracking Limitations
Many existing FSM solutions lacked a reliable way to monitor technicians' movement throughout the day, including kilometers traveled and real-time updates.
Attendance Management Issues
Businesses needed an attendance tracking system that could support both automatic and manual entry with manager approval.
Lack of Job Workflow Visibility
Companies required a detailed timeline of job processing, from dispatch to completion, to optimize performance and accountability.
Lead Management Complexity
Clients needed a dynamic lead capture form that could be integrated into websites for automatic lead registration.
Instant Quoting & Invoicing
The ability to generate and send customized quotes and invoices instantly was a major requirement.
Customer Documentation Needs
Field service businesses wanted a feature to capture and store before-and-after images and videos for enhanced customer trust and validation.
Fieldy FSM Features
Zaigo Infotech collaborated with Fieldy to develop an advanced FSM platform with the following key features:
Our Proven Approach To Fieldy
Results & Achievements
With the implementation of Fieldy, field service businesses have seen remarkable improvements in efficiency, accuracy, and customer satisfaction. Key outcomes include:
Our Tech Stack for This Project
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